For Customer Success
Recognize the work that doesn’t show up on a deal page.
CS work is mostly invisible from the revenue side. Hatched ships a kudos economy where your taxonomy ("Patient Listener", "Quick Resolver", "Goes Extra Mile") becomes the recognition layer, NPS streaks surface as a team-wide win, and SeeSaw Bumps broadcast quiet wins to the feed.
What you get out of the box
You write the taxonomy
"Patient Listener", "Quick Resolver", "Goes Extra Mile" — kudo types that mean something on your team.
NPS-streak surfacing
Twelve weeks of positive NPS becomes a team-wide visible streak — quiet wins amplified.
SeeSaw Bumps
A teammate hits 10 tickets resolved? The feed surfaces it automatically — no manager prompt required.
Mentor visibility for new CSMs
Tenured CSMs flag available; new hires see the list, contact happens in your Slack/Teams.
Path widgets for journeys
Map onboarding → adoption → expansion → renewal as a path; sub-steps surface as wins.
Founding Cohort for first 100
Your earliest customers carry a permanent rare badge — recognition compounds into retention.
