Security, procurement, and launch support for larger teams.

Procurement path

Enterprise customers can review plan scope, event volume, support expectations, billing model, and security requirements before committing to a rollout.

• Custom event and AI credit limits for contracted volume.
• SLA and support expectations documented during procurement.
• Security and legal review routed before production data is sent.

Implementation support

For larger launches, Hatched can help map event taxonomy, widget placement, token strategy, and activation milestones so the first production event leads to a visible user-facing result.

• Event-to-rule mapping review.
• Widget token and API key boundary review.
• Activation checklist for first event, first buddy, and first widget render.

Compliance materials

Security, privacy, DPA, and roadmap notes are available publicly for initial review. Signed paperwork, security questionnaires, and custom terms are handled through the enterprise process.

Support and escalation

Enterprise launches can define response expectations, named escalation contacts, incident communication channels, and launch-day coverage before production traffic is sent.

• Request IDs, workspace IDs, and event IDs are the primary support correlation keys.
• Webhook delivery, billing, dashboard access, and widget rendering issues have documented routing.
• SLA terms are handled in the enterprise agreement rather than implied by public copy.